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Average net monthly salary - Romania
5,000
6,000
7,000
 
10% earn less lthan 4,050 RON
10% earns more than 8,020 RON
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Description of the job position

  • Analyzing customer feedback, support tickets, and service metrics to identify trends and areas for improvement.
  • Collaboration with cross-functional teams to develop strategies to enhance customer service processes.
  • Monitoring customer service performance using key performance indicators (KPIs) and provide actionable insights to improve efficiency.
  • Conducting root cause analysis on recurring customer issues and recommend solutions to reduce problem recurrence.
  • Creation and maintaining reports on customer service metrics, performance, and satisfaction levels.
  • Assistation in the development of training materials and programs to improve team performance and customer interactions.
  • Providing support for escalated customer inquiries, ensuring timely resolution and excellent service.
  • Evaluation customer service tools, systems, and processes, recommending improvements or upgrades where necessary.
  • Preparation regular performance reviews and present findings to management and stakeholders.

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

Women representation in position

Average age of respondent by position

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Data Entry Operator

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4,050 - 5,907 RON

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Salary group 2

4,050 - 7,455 RON

521. place

Customer service analyst

Customer Support

Salary group 2

4,050 - 8,020 RON

520. place

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Salary group 2

4,050 - 6,346 RON

1. place

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Salary group 3

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  • Salary on position by region*, education, practice, business size
  • Total salary and its components* (variable component, commissions, rewards)
  • Responder distribution to payroll
  • Salary ranges expressed by 1st decile, 1st quartile, median, 3rd quartile, 9th decile, and average wage.
  • Detailed breakdown of all monitored non-financial benefits provided*
  • Financial benefit analysis*
  • * available when regression model is used