Customer Support

Customer service analyst

Average net monthly salary - Romania

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80% of people earn:

4,052 - 8,018 RON

10% earn less lthan 4,052 RON

10% earns more than 8,018 RON

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What does the data in the graph mean?

Salaries in the survey are expressed in gross.

Based on the Paylab.ro salary survey, 80% of people on the Customer service analyst position in the Romania earn between 4,052 RON and 8,018 RON monthly net.

10% of employees earn less than 4,052 RON and 10% of people earn more than 8,018 RON.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of the job position

Analyzing customer service data to identify trends, patterns, and areas for improvement.
Monitoring and evaluating customer interactions to ensure quality and adherence to service standards.
Collaborating with cross-functional teams to develop strategies that enhance customer satisfaction and loyalty.
Preparing detailed reports and presentations on customer feedback and service performance metrics.
Conducting root cause analysis for customer complaints and implementing corrective actions.
Assisting in the development and implementation of customer service policies and procedures.
Providing support and training to customer service representatives to improve service delivery.
Utilizing customer relationship management (CRM) tools to track interactions and gather insights.
Participating in customer service initiatives and projects aimed at improving overall service efficiency.
Staying updated on industry trends and best practices to recommend innovative solutions for customer engagement.

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The most common career path of an employee

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Position Customer service analyst - Customer Support in the labour market

In the salary ranking,
the job position takes

503. place

Women representation in position

67%

Average age of respondent by position

762. place

Data Entry Operator

Administration

4,050 - 5,907 RON

504. place

Data entry operator

Administration

4,052 - 7,456 RON

503. place

Customer service analyst

Customer Support

4,052 - 8,018 RON

502. place

Finishing works in constructions

Construction & Real Estate

4,050 - 6,346 RON

1. place

Chief Executive Officer

Top Management

7,207 - 36,656 RON

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Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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